Privacy Policy
HAZELNUT LAND – hazelnutland.rs
Last updated: 12 October 2026
1. General information
Welcome to the Hazelnut Land online shop.
We respect the privacy of our customers and visitors and are committed to protecting their personal data.
This Privacy Policy explains what data we collect, how we use it, how long we retain it, with whom we may share it, and what rights you have regarding its processing.
Personal data is processed in accordance with the Law on Personal Data Protection of the Republic of Serbia and other applicable legislation.
You can read this Privacy Policy when using our online shop. Where your consent is required for particular processing, it will be requested separately.
2. Data controller details
The controller of personal data is:
Business name: MARTINA BREZINA PR HAZELNUT LAND
Registered office: Žarka Zrenjanina 24, 26215 Padina, Serbia
Tax identification number (PIB): 116005434
Company registration number: 68819199
Website: https://hazelnutland.rs
Email: hazelnutlandserbia@gmail.com
Telephone: +381 63 8985329
3. What data do we collect?
When you use our online shop, we may collect the following data:
- The customer’s first and last name
- Delivery address and billing address, where required
- Telephone number
- Email address
- Information about ordered products, quantities and order value
- The selected payment and delivery methods
- Transaction information and payment status
- Information you voluntarily provide through contact forms, email or other communication channels
- Technical data, including your IP address, browser type, device information and information about website use, to the extent necessary or legally permitted
We collect only the data needed for a specific, clearly defined purpose.
4. What do we use your data for?
We process personal data for the following purposes:
Processing orders and delivering products
Data is used to receive, confirm, prepare, collect payment for and deliver orders, and to enable personal collection of products.
The legal basis is performance of a sales contract or taking steps at the customer’s request before entering into a contract.
Communicating with customers
We use contact details to answer questions about products, availability, prices, orders and deliveries.
Depending on the nature of the communication, the legal basis may be performance of a contract, taking pre-contractual steps, or our legitimate interest in responding to business enquiries.
Issuing invoices and fulfilling legal obligations
Data is processed to keep business records, issue appropriate invoices and comply with tax, accounting and other legal obligations.
Handling complaints and customer requests
We use data to handle complaints, requests to withdraw from a contract, refunds and the protection of customer rights.
Online shop security
Certain technical data may be processed to protect the website, prevent misuse and ensure reliable operation, on the basis of our legitimate interest.
Marketing activities
We send email notifications about new products, special offers and promotions where there is an appropriate legal basis, including prior consent where required.
Consent to marketing messages can be withdrawn at any time.
5. Payments and protection of financial data
The online shop may offer different payment methods, in accordance with the options displayed at checkout.
If you pay by card through the website, card data is processed by the relevant payment service provider.
Hazelnut Land uses transaction status information necessary to confirm payment and fulfil the order.
Payment data is processed using appropriate technical and organisational security measures.
6. Delivery and sharing data with third parties
To fulfil orders, we may share certain data with trusted service providers, including:
- Courier and delivery services, to deliver products
- Banks and payment service providers, to process payments and refunds
- Bookkeeping and accounting service providers
- Hosting, technical maintenance and online shop support providers
- Competent public authorities, where required by law
We provide third parties only with the data necessary to perform the relevant service or fulfil a legal obligation.
Hazelnut Land does not sell customers’ personal data to third parties.
7. Cookies
Our online shop may use cookies and similar technologies to ensure that the website works correctly and to improve the user experience.
Cookies may be used for:
- Basic operation of the online shop
- Remembering shopping cart contents and user preferences
- Maintaining the session during shopping
- Analysing website traffic and improving website operation
- Marketing activities, if such tools are enabled
Essential cookies are used for the operation of the online shop.
Non-essential analytics and marketing cookies are activated only with the visitor’s prior consent where required by law.
Visitors can reject optional cookies and later change or withdraw their consent through the available cookie settings.
Further information about cookie types, their providers and duration is available through the cookie settings on the website.
8. How long do we retain data?
We retain data only for as long as needed for the purpose of processing, unless longer retention is required by law or necessary to protect legal claims.
- Order, invoice and payment data is retained for periods prescribed by applicable tax, accounting and other legislation.
- Data relating to complaints and contractual claims is retained during the procedure and for the period necessary to establish or defend legal claims.
- Data from ordinary enquiries that do not result in an order or business relationship is retained for no longer than 12 months after the last communication, unless there is a justified basis for longer retention.
- Data processed solely on the basis of marketing consent is retained until consent is withdrawn or the purpose of processing ceases.
After the relevant period expires, data is deleted, anonymised or archived where there is a legal basis for doing so.
9. Data protection
We take appropriate technical and organisational measures to protect data against unauthorised access, loss, misuse, alteration or disclosure.
Only authorised persons who need the data to carry out business activities have access to it.
Although we apply appropriate security measures, no system for transmitting or storing data over the internet can guarantee absolute security.
10. Your rights
Under the Law on Personal Data Protection, subject to the conditions prescribed by law, you have the right to:
- Receive information about the processing of your data and access that data
- Request correction or completion of inaccurate data
- Request erasure of data
- Request restriction of processing
- Object to certain types of processing
- Request data portability where the legal conditions are met
- Withdraw previously given consent without affecting the lawfulness of processing carried out before its withdrawal
- Request not to be subject to a decision based solely on automated processing in the cases provided for by law
To exercise your rights, please contact us by email:
We respond to requests without undue delay and within the statutory time limit, generally no later than 30 days.
You also have the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia:
11. International data transfers
If certain technical, payment, analytics or other service providers process data outside the Republic of Serbia, such transfers will take place only where an appropriate legal basis exists and the conditions prescribed by the Law on Personal Data Protection are met.
Where services involve international data transfers, information about recipients, destinations and appropriate safeguards will be made available to users.
12. Social media and external websites
Our website may contain links to social media, including Instagram, and to other external websites.
Following these links takes users to a platform that has its own privacy rules.
Hazelnut Land does not control the data processing independently carried out by those platforms.
13. Protecting minors’ privacy
The online shop is primarily intended for adult customers.
Minors may make purchases only in accordance with the legal rules on contractual capacity and with appropriate involvement of a parent or legal representative where required.
We do not knowingly collect children’s data for marketing purposes without an appropriate legal basis.
14. Changes to this Privacy Policy
Hazelnut Land reserves the right to amend this Privacy Policy to comply with legislation, reflect development of the online shop or reflect changes in how personal data is processed.
The updated version will be published at https://hazelnutland.rs with the date of the last amendment.
15. Contact
For questions about privacy, data protection or exercising your rights, please contact:
MARTINA BREZINA PR HAZELNUT LAND
Email: hazelnutlandserbia@gmail.com
Telephone: +381 63 8985329
Website: https://hazelnutland.rs
Hazelnut Land – Directly from our orchards.